:root{--bg: #0f172a;--panel: #ffffff;--ink: #1e293b;--muted: #64748b;--line: #e2e8f0;--brand: #2563eb;--ok: #16a34a;--ok-bg: #dcfce7;--bad: #dc2626;--bad-bg: #fee2e2;--na: #64748b;--na-bg: #f1f5f9;--shadow: 0 1px 3px rgba(0, 0, 0, .08), 0 1px 2px rgba(0, 0, 0, .04)}*{box-sizing:border-box}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;background:#f8fafc;color:var(--ink);line-height:1.5}.topbar{display:flex;align-items:center;justify-content:space-between;padding:14px 28px;background:var(--bg);color:#fff}.brand{color:#fff;text-decoration:none;font-weight:700;font-size:18px}.brand span{color:#94a3b8;font-weight:400;font-size:14px}.topbar nav a{color:#cbd5e1;text-decoration:none;margin-left:20px;font-size:14px}.topbar nav a:hover{color:#fff}.content{max-width:920px;margin:0 auto;padding:32px 24px 64px}.home h1{font-size:28px;margin:0 0 8px}.home .sub{color:var(--muted);margin:0 0 28px;max-width:620px}.cards{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:24px}.card{text-align:left;background:var(--panel);border:2px solid var(--line);border-radius:12px;padding:20px;cursor:pointer;box-shadow:var(--shadow);font:inherit;color:inherit;transition:border-color .15s,transform .05s}.card:hover{border-color:#cbd5e1}.card.sel{border-color:var(--brand)}.card h3{margin:0 0 6px;font-size:17px}.card p{margin:0;color:var(--muted);font-size:14px}.row{display:flex;gap:12px;align-items:center}.row input{flex:1}input,textarea{font:inherit;padding:10px 12px;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--ink);width:100%}input:focus,textarea:focus{outline:2px solid #bfdbfe;border-color:var(--brand)}button.primary,button.ghost{font:inherit;font-weight:600;padding:10px 18px;border-radius:8px;cursor:pointer;border:1px solid transparent}button.primary{background:var(--brand);color:#fff}button.primary:hover{background:#1d4ed8}button.ghost{background:#fff;color:var(--ink);border-color:var(--line)}button.ghost:hover{background:#f1f5f9}button:disabled{opacity:.55;cursor:default}.session{display:flex;flex-direction:column;gap:16px}.ficha{display:flex;flex-wrap:wrap;gap:8px 16px;align-items:center;background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:12px 16px;box-shadow:var(--shadow);font-size:14px}.tag{background:var(--brand);color:#fff;padding:2px 10px;border-radius:999px;font-size:12px;font-weight:600;text-transform:capitalize}.ficha-item{color:var(--muted)}.ficha-item b{color:var(--ink);text-transform:capitalize}.chat{display:flex;flex-direction:column;gap:12px;min-height:320px;max-height:56vh;overflow-y:auto;padding:8px 4px}.bubble{max-width:76%;padding:10px 14px;border-radius:14px;box-shadow:var(--shadow)}.bubble .who{font-size:11px;font-weight:700;opacity:.65;margin-bottom:3px}.bubble.cliente{align-self:flex-start;background:#fff;border:1px solid var(--line);border-bottom-left-radius:4px}.bubble.vendedor{align-self:flex-end;background:#dbeafe;border-bottom-right-radius:4px}.hint{color:var(--muted);font-size:14px;font-style:italic}.hint.cerro{color:var(--ok);font-style:normal}.composer{display:flex;flex-direction:column;gap:10px;background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:12px;box-shadow:var(--shadow)}.composer-actions{display:flex;gap:10px;justify-content:flex-end}.composer-input{display:flex;gap:10px;align-items:flex-start}.composer-input textarea{flex:1}.mic{flex:0 0 auto;width:46px;height:46px;border-radius:50%;border:1px solid var(--line);background:#fff;color:var(--ink);font-size:20px;cursor:pointer;display:grid;place-items:center;transition:background .15s,border-color .15s}.mic:hover{background:#f1f5f9}.mic:disabled{opacity:.55;cursor:default}.mic.rec{background:var(--bad-bg);border-color:var(--bad);color:var(--bad);animation:mic-pulse 1.2s ease-in-out infinite}@keyframes mic-pulse{0%,to{box-shadow:0 0 #dc262659}50%{box-shadow:0 0 0 6px #dc262600}}.voz-toggle{margin-left:auto;font:inherit;font-size:13px;font-weight:600;padding:4px 12px;border-radius:999px;cursor:pointer;border:1px solid var(--line);background:#fff;color:var(--muted)}.voz-toggle.on{border-color:var(--brand);color:var(--brand);background:#eff6ff}.error{color:var(--bad);background:var(--bad-bg);padding:10px 14px;border-radius:8px}.muted{color:var(--muted)}.small{font-size:12px}.results{margin-top:8px}.results h2{margin:0 0 12px}.resumen{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:18px}.chip{padding:6px 14px;border-radius:999px;font-weight:600;font-size:14px}.chip.ok{background:var(--ok-bg);color:var(--ok)}.chip.bad{background:var(--bad-bg);color:var(--bad)}.chip.na{background:var(--na-bg);color:var(--na)}.chip.total{background:#e0e7ff;color:#4338ca}table.items{width:100%;border-collapse:collapse;background:var(--panel);border:1px solid var(--line);border-radius:10px;overflow:hidden;font-size:14px}table.items th,table.items td{text-align:left;padding:10px 14px;border-bottom:1px solid var(--line);vertical-align:top}table.items th{background:#f8fafc;font-size:12px;text-transform:uppercase;letter-spacing:.03em;color:var(--muted)}table.items tr:last-child td{border-bottom:none}.desc{color:var(--muted);font-size:12px;margin-top:2px;max-width:320px}.evid{color:var(--muted);font-style:italic;margin-top:4px}.conf{color:var(--muted);font-size:11px;margin-top:3px}.badge{padding:3px 10px;border-radius:6px;font-size:12px;font-weight:700;text-transform:capitalize}.badge.cumple{background:var(--ok-bg);color:var(--ok)}.badge.no_cumple{background:var(--bad-bg);color:var(--bad)}.badge.no_aplica{background:var(--na-bg);color:var(--na)}.supervisor h1{margin:0 0 16px}.supervisor a,.auditoria a{color:var(--brand);text-decoration:none;font-weight:600}.admin h1{margin:0 0 16px}.admin .filtros{display:flex;flex-wrap:wrap;gap:14px;align-items:flex-end;margin-bottom:22px;background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:12px 16px;box-shadow:var(--shadow)}.admin .filtros label{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--muted);font-weight:600}.admin .filtros select,.admin .filtros input{width:auto}.admin .panel{margin-bottom:28px}.admin .panel h2{font-size:18px;margin:0 0 12px}.admin .panel h3{font-size:14px;margin:18px 0 10px;color:var(--muted)}table.items th.num,table.items td.num{text-align:right;font-variant-numeric:tabular-nums}.auditoria h2{font-size:18px;margin:24px 0 12px}.metrics-cards{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.mcard{background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:16px 18px;box-shadow:var(--shadow)}.mlabel{font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.03em}.mbig{font-size:30px;font-weight:700;margin:4px 0}select{font:inherit;padding:8px 10px;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--ink)}.audit-review h1{display:flex;align-items:center;gap:12px}.audit-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px;align-items:start;margin-top:12px}.audit-grid h3{margin:0 0 10px;font-size:15px}.chat-col .chat{max-height:70vh}.eval-col table.items td{padding:8px 10px}table.items tr.diff{background:#fff7ed}table.items tr.diff td{border-bottom-color:#fed7aa}@media (max-width: 760px){.cards,.metrics-cards,.audit-grid{grid-template-columns:1fr}}